NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi dropping wireless, now rebooting itself. I am SO SICK OF THIS!
I am an IT Professional and I have bought this Orbi RBK50 system for my home network, since my family and I have recently moved into a 3600 sq ft house.
This system has been nothing but trouble...
suggest to both of you take it back and get a replacement or repair , what you are experiencing is not the norm and needs to be investigated and or replaced
if you can give us a detailed explanation of how , when where and why it all happened and then some details by message on serial number etc i can prob help you getting it escalated support wise as now im a superuser i have a bit more say and contacts within the netgear world , once its escilated its a simple matter of rma or replacement depending on where you purchased it from or what region
pete
Pete:
Take it back to Best Buy? I bought this in 2016.
This reset happened again this morning. At around 6:00 WiFi dropped. The unit appeared to reset. I was just booting up to do some early work.
No explanation for why it happened. The logs were reset and show the unit starting fresh. Nobody was using the WiFi at that time for anything serious. I had just connected a VPN to my office.
all asus have a 3 year warranty
again get an rma and have it replaced , if its faulty that all you have to do one contacting netgear for the rma
The reboot: your wired router clients are also disconnecting and the power light cycles in the back of the unit, right?
In my case (which was chalked up to hardware failure or FW firmware critical bugs), the wired router clients always worked, but everything using anything wireless (router WiFi SSID died, satellite WiFi SSID died, wired satellite clients) lost connection for ~30 seconds to 1 minute every few hours.I'm quite disappointed by the Orbi and it looks like I'm far from alone.
I am not exactly sure if the wired client disconnects when it reboots (I only have one wired client at this time), although I am pretty sure that it does, as after the reboot I see it getting an IP address in the Orbi's log. I have not checked the light at the back of the router during a reboot, although the light on top of it goes through all of the changes it does when it is manually rebooted.
Right after posting my rant, I decided to do a factory reset, and it appears that it has stopped rebooting (for now). It is actually operating pretty well, despite kicking Android clients of multiple times per hour. đ
This is completely unacceptable. I may just have to go with an rma. However, what will Netgear do if the rma fails? I have a feeling that in certain RF situations, Orbi will not work. For instance, I have a fairly large piece of land, however there is one neighbor that is within about 100' of me. This neighbor is blasting around 10 (!) 2.4GHz SSID's covering all available channels from his house (I would imagine his throughput is terrible). It so happens that when I am in the rooms of my house which are closest to his house, I get more disconnections.
if its unacceptable apply for the rma
if netgear want to test it they can and have a right to do so if its outside the sellers doa return policy
if netgear test it and its found not to be faulty then they just send it back to you via the retailer
if it is found to be faulty you ether get a replacement or a refund
pete