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Forum Discussion
Orbi dropping wireless, now rebooting itself. I am SO SICK OF THIS!
I am an IT Professional and I have bought this Orbi RBK50 system for my home network, since my family and I have recently moved into a 3600 sq ft house.
This system has been nothing but trouble...
I experienced the same issue, right out of the box, and now it won't even connect to the internet! Thinking it could be an issue between my modem and the Orbi I decided to purchase and try out the Google WiFi mesh. I have experienced no issues with Google WiFi except that my Acer Aspire E15 laptop does not get a wifi signal from it. It recognizes the network and allows me to connect to it, but it tells me there is no internet connection. So I simply hooked an AC1900 router to one of the sattelites and use it for my laptop and receive a little more than 90 MB/s on the 5GHz band, which is similar to what I receive from the sattelite itself! What I do not like about the mesh unit is that the sattelites talk to each other on the same channel which lowers my overall speed while the Orbi uses dedicated channels maintaining high speed throughout the entire system. Google WiFi simply works!
However, since my printers and NAS server is on the Google WiFi network and my laptop is not, I am unable to print or access my files. I'm forced to save what I would like to print as a pdf file and then plug into the Google network with ethernet. While frustrating, it works. But, since I recently replaced my modem I decided to give the Orbi another chance so I can have everything on the same network. Alas, even though I followed Netgear's instructions to the letter, the router will not connect to the internet. To add insult to injury, the sattelite does sync with the router.....for about 30 seconds, and then drops it. So, not only does the router NOT connect to the internet, the sattelite doesn't connect to the router. And even if the router did connect, the sattelite is useless which would defeat the purpose for purchasing the RBK50! I performed a factory reset on both units believing it still had my previous modem in its memory, but it doesn't matter. Nothing! Nada!
Like yourself I have held on to mine beyond the return date and am now stuck with some very expensive, heavy and oversized paperweights. What happened to Netgear's quality control? Until I receive satisfactory resolution to this issue I will not purchase another Netgear product. TP-Link is less expensive and manufactures quality product so they may receive my business that ordinarily would have gone to Netgear. And the Google WiFi is a keeper....for now. I just need to figure out how to get my laptop to recognize the internet signal.
**UPDATE**
Before giving up on Orbi entirely I decided to give it one more shot. Alas, it was the same results, no internet connection on the router at all and the satellite drops the sync within 30 seconds.
I did a bit of research and am now able to connect my Acer Aspire E15 to my Google WiFi mesh. I'm receiving about 118 MB/s in the same room as the router, about 90 MB/s from the first satellite and 73 MB/s from the second satellite. While these speeds are acceptable they are well below what I was able to acheive with the Orbi. And this is the main reason I purchased it. I wanted full house and backyard coverage without losing the speed I'm paying for the further I am from the router, which is exactly what it provided! But the disconnect issues are a non-starter for me (and now not being able to connect at all). So I'll stick with Google WiFi until I can find a better solution that provides the range needed and allows me to take advantage of the speed I'm paying for.