Orbi drops interernet connection

Has a factory reset and setup from scratch been performed on the RBR and RBS since last FW update? 

I for one and others have mentioned that this seems to help after last FW update to help resolve odd issues seen after the last FW update was appllied.

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ydes wrote:

Hello

 

I have an rbk53 (firmware V2.3.5.30) connected to a Genexis Hybrid modem (FTTH).

From my PCs/Devices I experience disconnections to the internet, 2-3 times a day. The Genexis shows that it is connected so I do not suspect the provider.

Whenever the disconnection is observed I either

1. go to Orbi web admin interface, click Internet and then Test (solves the issue in a few seconds)

2. unplug/plug the ethernet cable towards the modem (solves the issue in several seconds)

 

both actions solve the issue, but it is annoying...

 

My questions are

1. Is there a known incopatibility/issue between the 2 devices (orbi and genexis)?

2. How can I further troubleshoot the issue and solve it?

 

thanks in advance for your help

Yannis

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