NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi drops Internet Connection 10 to 30 times a day
Just moved to Tennessee the end of August and part of the move was leaving Frontier fiber for a Spectrum cable modem. I had no issues when on the Frontier fiber. I have an Arris TM-1602 modem f...
Have the ISP check the signal and line quality UP to the modem. Have the ISP ensure the modem is provisioned well,
Done and everything is good.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. No splitters, direct to the coax coming in the house. Signal level and the SNR is within spec.
Be sure your using good quality RG6 coax cable up to the modem. Yes
Be sure to power OFF the modem for 1 minute them back ON. About 50 times or more.
If this was working well before you changed ISP, then you need to keep in contact with the ISP.
The problem goes away when I connect a computer directly to the modem. It does not drop the connection. Only when the Orbi is connected to the modem.
Orbi:
Has a power off for 1 minute then back on been performed since last update? Yes
Has a factory reset and setup from scratch been performed since last FW update? Yes