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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
This is a common issue. I reported exactly this to Netgear back in Januari. And I have an ongoing support case for this - but I can't say I feel like we have closed in on the actual cause or reason why this is happening. The wan disconnect issue has appeared in every firmware (released or beta) since I bought my kit.
I really hope they can find the cause soon as it's an ok product when it works (apart from the UI and config options and stats) but in its current state it's too unreliable.
I really hope they can find the cause soon as it's an ok product when it works (apart from the UI and config options and stats) but in its current state it's too unreliable.
I am having same issue with Orbi and Frontier FIOS.
I am losing internet connection intermittently. I started running Pingplotter on my windows machine and set it to ping google.com and the local router IP every 5 seconds. Every few hours google.com becomes unpingable for 1-5 minutes, but the router stays pingable, so it's clearly a WAN issue. When I am home and notice this, then rebooting the router fixes it.
I bought the Orbi from Costco which has a 90 day return policy. I think I'm getting close to 90 days, so I'm debating on returning it. This is really unacceptable for a $400 device. I really like Orbi otherwise, but I cannot deal with the internet disconnects. I am on latest firmware and have tried factory reset.
It is a known issue been around as far as I can remember unfortunately no fix yet.
