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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
I am having same issue with Orbi and Frontier FIOS.
I am losing internet connection intermittently. I started running Pingplotter on my windows machine and set it to ping google.com and the local router IP every 5 seconds. Every few hours google.com becomes unpingable for 1-5 minutes, but the router stays pingable, so it's clearly a WAN issue. When I am home and notice this, then rebooting the router fixes it.
I bought the Orbi from Costco which has a 90 day return policy. I think I'm getting close to 90 days, so I'm debating on returning it. This is really unacceptable for a $400 device. I really like Orbi otherwise, but I cannot deal with the internet disconnects. I am on latest firmware and have tried factory reset.
It is a known issue been around as far as I can remember unfortunately no fix yet.