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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
For what it's worth I really regret not returning mine before 90 days. It has been constant frustration with Wi-Fi disconnects and speed fluctuations. Orbi has so much potential but these issues ruin it.
I regret I did not return this product before a 90 day warranty expired. Buyers beware! Intitially the product was impressive. Then my Internet connections started to drop out. After hours of frustration, troubleshooting, and reading community posts I became all the more disappointed in Netgear not addressing this issue. I am running Firmware version 2.1.2.18 and the Internet connection continues to drop out, often durring streaming a movie or news. I have moved the devices to various switch ports, I have reset the the system to factory and started over, I began to believe the Orbi WAN / Internet port was faulty. Then I came across the post that said configure the Orbi as AP and not a router. I will be monitoring this configuration for the next day or two to see if this resolves the drop outs. Even if it does resolve the drop outs in this configuration, the quality of this product is definately lacking given the price. Buyers beware!
Please try the Beta FW that seems to have better experiences found here:
Users of 50 series models are encourages to upgrade to this version of FW.
Please do a factory reset on both router and satellite(s) after loadings this version of FW and setup from scratch.
rschwirtz14878wrote:I regret I did not return this product before a 90 day warranty expired. Buyers beware! Intitially the product was impressive. Then my Internet connections started to drop out. After hours of frustration, troubleshooting, and reading community posts I became all the more disappointed in Netgear not addressing this issue. I am running Firmware version 2.1.2.18 and the Internet connection continues to drop out, often durring streaming a movie or news. I have moved the devices to various switch ports, I have reset the the system to factory and started over, I began to believe the Orbi WAN / Internet port was faulty. Then I came across the post that said configure the Orbi as AP and not a router. I will be monitoring this configuration for the next day or two to see if this resolves the drop outs. Even if it does resolve the drop outs in this configuration, the quality of this product is definately lacking given the price. Buyers beware!
