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Forum Discussion

dsturdevant's avatar
dsturdevant
Guide
Jan 13, 2017

Orbi drops Internet Connection

I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT!  Until it drops the internet connection repetedly.  It does this about every 2 hours and comes back ...
Troubleshooting
zobisch's avatar
zobisch
Guide
Jun 01, 2017
Where can I download beta firmware? My current version is not connecting with my Galaxy S8+
  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 02, 2017

    Hello Jleecloak1

     

    Did you try a factory reset after loading the firmware?

     

    DarrenM

    • jleecloak1's avatar
      jleecloak1
      Apprentice
      Jun 02, 2017

      Yes, I had to do a factory reset just to get the Orbi router and satellite to work again after installing the firmware. After an hour long process of getting everything back online within the first 10 minutes my Orbi router rebooted and to my surprise it rebooted again 30 minutes later. That was enough for me. 

       

      I got tired of the frequent drops and random connection speeds and just decided to connected my ASUS AC87U back to my network. I took the Orbi off completely. I am definitely thinking about posting it to Ebay, since Asus and Samsung are about to release new mesh routers. So far my ASUS router has been great no problems at all with my network.

    • jzargo's avatar
      jzargo
      Aspirant
      Jun 23, 2017

      Same issues - Orbi connected to Exede satellite modem. IP address keep changing from 192 to 10 - weird ,though , some devices (Mac Book , iPhone ) still connected , but others (A/V receiver , other iPhones ) not ! 

      The orbi may change back in a few minutes or I have to re-set Orbi by power unplug. Then sometimes must re-set router as well ! Happens several times a week , then OK for a week ??? 

      Using 2.5 channel only due to A/V receiver - Marantz SR tech. 

      • st_shaw's avatar
        st_shaw
        Master
        Jun 23, 2017

         

        Orbi uses 192.168.1.X for its LAN by default, but will change to 10.0.0.X if it senses that the WAN address is 192.168.1.X.

         

        You said you are using an Exede satellite modem.  It sounds like the Exede modem might be acting as a router and assigning a 192.168.1.X address to Orbi.  You don't want two routers.

         

        You should either:

        1. Set your Exede modem into "bridged mode" so it does not routing and does note assign IP addresses, or

        2. Set Orbi into Access Point mode.

         

        Number 1 might not be possible.

        Number 2 is easiest.

         

        Also make sure if the Exede box has WiFi that you turn the OFF WiFi on the Exede.

         

        Regardless, it is odd that Orbi's address would change.