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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
Same issues - Orbi connected to Exede satellite modem. IP address keep changing from 192 to 10 - weird ,though , some devices (Mac Book , iPhone ) still connected , but others (A/V receiver , other iPhones ) not !
The orbi may change back in a few minutes or I have to re-set Orbi by power unplug. Then sometimes must re-set router as well ! Happens several times a week , then OK for a week ???
Using 2.5 channel only due to A/V receiver - Marantz SR tech.
Orbi uses 192.168.1.X for its LAN by default, but will change to 10.0.0.X if it senses that the WAN address is 192.168.1.X.
You said you are using an Exede satellite modem. It sounds like the Exede modem might be acting as a router and assigning a 192.168.1.X address to Orbi. You don't want two routers.
You should either:
1. Set your Exede modem into "bridged mode" so it does not routing and does note assign IP addresses, or
2. Set Orbi into Access Point mode.
Number 1 might not be possible.
Number 2 is easiest.
Also make sure if the Exede box has WiFi that you turn the OFF WiFi on the Exede.
Regardless, it is odd that Orbi's address would change.
Thanks - tried turning off WIFI on Exede when the Geek Squad tech was here and didn't help, but not sure on the Orbi Access Point setting - will need to check as well Bridged Mode on Exede.
st_shaw wrote:Orbi uses 192.168.1.X for its LAN by default, but will change to 10.0.0.X if it senses that the WAN address is 192.168.1.X.
You said you are using an Exede satellite modem. It sounds like the Exede modem might be acting as a router and assigning a 192.168.1.X address to Orbi. You don't want two routers.
You should either:
1. Set your Exede modem into "bridged mode" so it does not routing and does note assign IP addresses, or
2. Set Orbi into Access Point mode.
Number 1 might not be possible.
Number 2 is easiest.
Also make sure if the Exede box has WiFi that you turn the OFF WiFi on the Exede.
Regardless, it is odd that Orbi's address would change.
Oh, I didn't know the Orbi would change it's address like that, interesting information.
But it's evidence the modem is acting as a router as well as the Orbi and that's going to cause problems for sure.
There just aren't enough wireless channels (particularly non-DFS 5Ghz channels) to have two devices providing WiFi, the interference will be a problem.
And the double NAT in this senario will cause problems too.
Even if you can set the modem to bridge mode it will still have an IP address.
I have had problems where routers fail to identify the internet connection properly because of this even when the modem is set to bridge mode.
My DSL modem (set to bridge mode) has an IP address of 192.168.3.1 and the Orbi was able to identify the connection OK. So far I haven't had disconnect problems other than I normally get (but it's only been a few days). I do that specifically because I use 192.168.1.x addresses thoughout the house even though, in theory, setting the modem to bridge mode should avoid the IP address clash problem.
If you can't setup your modem to not get in the road the only choice you have is to use AP mode on the Orbi but you need to turn off the wireless on the modem ether way.
Ian
raven_au You are saying the same thing as me. :smileyhappy:
You raise an interesting point about the modem still having an IP address. My CenturyLink modem is like that. It has the address 192.168.0.1. But, assuming DHCP is OFF on the modem (which it has to be in bridged mode) I don't think it's possible for the modem's IP to cause any sort of conflict with Orbi. Here's why I say that:
The Orbi WAN port would be connected to the modem, and would receive a routable IP via from the ISP, not a private IP in the 192.168.1.x or 10.0.0.X range from the modem.
Since, the Orbi wouldn't receive a conflicting private IP on it's WAN interface, it wouldn't ever see a conflict between WAN and LAN and change it's private LAN range.
Even if the Orbi LAN had the same IP range as the modem's single private IP, Orbi has no way of knowing the modem's IP, and nothing on the Orbi LAN could communicate with the modem, because the Orbi router wouldn't pass traffic from a private IP on the WAN port into the LAN, nor out the other direction from the LAN.
st_shaw wrote:raven_au You are saying the same thing as me. :smileyhappy:
You raise an interesting point about the modem still having an IP address. My CenturyLink modem is like that. It has the address 192.168.0.1. But, assuming DHCP is OFF on the modem (which it has to be in bridged mode) I don't think it's possible for the modem's IP to cause any sort of conflict with Orbi. Here's why I say that:
The Orbi WAN port would be connected to the modem, and would receive a routable IP via from the ISP, not a private IP in the 192.168.1.x or 10.0.0.X range from the modem.
Since, the Orbi wouldn't receive a conflicting private IP on it's WAN interface, it wouldn't ever see a conflict between WAN and LAN and change it's private LAN range.
Even if the Orbi LAN had the same IP range as the modem's single private IP, Orbi has no way of knowing the modem's IP, and nothing on the Orbi LAN could communicate with the modem, because the Orbi router wouldn't pass traffic from a private IP on the WAN port into the LAN, nor out the other direction from the LAN.
I am, but I saw the OP tried turning off the wireless on the modem thinking that might help when it probably isn't the core problem so I thought re-interating what you said was needed. And also tried to describe why (I think) the wireless on the modem can be a problem.
What you describe about the IP address not getting in the raod has always been the way it has worked for me too.
But I was trying to point out that just having an IP address on the modem can get in the road of automatic internet type detection which has happened to me in the past. But I also have to say the Orbi didn't find it a problem when I set it up.
So, OP, as st_shaw says, not changing the IP address of the modem shouldn't actually be a problem, just setting it to bridge mode should be enough.
