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Forum Discussion
dsturdevant
Jan 13, 2017Guide
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
trippw
Sep 07, 2017Star
After 3 months of struggling with daily power resets, exchanging my router twice for 2 new Orbi Routers, and testing multiple beta firmwares I think I have finally solved the internet dropping problems (with no help from the level 2 netgear "experts").
I was about to give up on the router when I noticed looking through the log reports that the time/date was wrong on my router. It seems silly, but after correcting the date/time on the router (which I never set in the first place) my internet has been rock solid! I have gone 3 days without having to power cycle my router (a big improvement over power cycling multiple times per day. It is too soon to say it is a fix but it is worth a try if you are still having problems with yours.
Here is how to fix:
1) go to orbilogin.net
2) punch in your username (typically "admin") and the password (it will be "password" if you have not changed it)
3) Click the Advanced Tab
4) Click Administration
5) Click Logs (Check at the top to make sure the current time that is listed is correct.. for me it was incorrect initially and needed to be fixed)
If you need to change the time go to:
1) Click on "security" under the advanced tab
2) go to "schedule"
3) at the bottom use the drop down menu to select the correct time zone (note you may have to check the box that says adjust for daylight savings time)
4) verify the correct time is listed then click the apply button
I hope this will help with the problem. Like I said to early to say it is a fix but it has worked for me thus far. I wish the netgear technical support could have been more helpful. I have tried every solution under the sun the last 3 months but this seems like a relatively simple thing that has fixed the problem for me (thus far).
HarpsBruins
Sep 29, 2017Aspirant
Trippw, has this continued to work for you, I recently just set up my orbi today and noticed that my date was incorrect like yours and had to hit the daylight savings button. Just wondering if this fix has made your connection more stable and not dropping.
- trippwSep 29, 2017Star
this is still working for me. I have had stable wifi for over 3 weeks now.
- HarpsBruinsSep 29, 2017Aspirant
What is you current firmware you are on?
- trippwSep 29, 2017Star
I am on V2.0.0.64
It was more stable after I changed the time but I did have it drop one time since then. I called netgear and they had me start running the debug where it captures the logs. They told me to select the button that said to start collection after router is turned on. They also had me change the admin password back to default. I was going to send them the logs when the internet dropped again but it has not dropped since then.
The time change helped make it more stable (only 1 drop over the course of 2 weeks) then after I made these above changes I have not had a drop since. (knock on wood haha)