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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back ...
Here is an update on what I have done. I set up a wireless access point behind my firewall and along side my Orbi. When ever the Orbi connections decides to drop, I switch to the slower stable WiFi connection. I talked with two associates who convinced me to to purchase the Orbi and they are experiencing the network drops as well. They thought it was the cable company. I let them know it is not the cable company, it's the Orbi. Last time I was in Best Buy, I spoke with the sales rep who also appeared to know of the issue and discouraged people from buying the Orbi given the number of returns, even though they had a large display dedicated to the Orbi. I do not understand why Netgear thinks customers who pay $400+ for an Orbi should beta test it, and spend hours troubleshooting it. It is getting to the point, I want to send this defective product back to Netgear in pieces and consider my $400+ a wasted investment in my home network. Netgear's reputation has definately taken a hit, and I for one will not be buying anything from Netgear for the foreseable future.
Did you upgrade to the Beta FW?
Please try the Beta FW that seems to have better experiences found here:
Users of 50 series models are encourages to upgrade to this version of FW.
Please do a factory reset on both router and satellite(s) after loadings this version of FW and setup from scratch.
Others have been having good experiences with the beta.
rschwirtz14878wrote:Here is an update on what I have done. I set up a wireless access point behind my firewall and along side my Orbi. When ever the Orbi connections decides to drop, I switch to the slower stable WiFi connection. I talked with two associates who convinced me to to purchase the Orbi and they are experiencing the network drops as well. They thought it was the cable company. I let them know it is not the cable company, it's the Orbi. Last time I was in Best Buy, I spoke with the sales rep who also appeared to know of the issue and discouraged people from buying the Orbi given the number of returns, even though they had a large display dedicated to the Orbi. I do not understand why Netgear thinks customers who pay $400+ for an Orbi should beta test it, and spend hours troubleshooting it. It is getting to the point, I want to send this defective product back to Netgear in pieces and consider my $400+ a wasted investment in my home network. Netgear's reputation has definately taken a hit, and I for one will not be buying anything from Netgear for the foreseable future.
