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Solved
Orbi drops out frequently but briefly
Hi,
I’ve got an RBR50 and two RBS50s. When working, they’re great. However, I get frequent, short (a few seconds) drop-outs. This affects PC, iPad, WiFi thermostat, and WiFi IP cameras.
I...
I would turn OFF the one satellite thats directly above the router and test.
Disable MIMO, Daisy Chain and Fast Roaming and IPv6 all together and test.
Try manual Channel 11 on 2.4Ghz.
Was a factory reset performed after the last FW update on the router and satellites? Might be a last resort to try.
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
Hi,
Firmware 2.1.4.16, on all units including the satellites.
IP modem is TG1682G from Comcast.
About 5,500 sq ft home, over three floors. Router and main Orbi are in basement, lowest floor. One Orbi satellite at other end of basement, 50’ away. Second Orbi satellite is one floor up, about 25’ straight line, as it didn’t connect when two floors up.
No WiFi neighbors. Hard to believe, but true! We do have Roku and Nest devices that show some WiFi. They’re all 2.4GHz.
Regarding things to try, any particular order? That’s a lot of combinations.
Modem is currently in transparent bridge. I tried that to see if it helped. No noticeable difference.
Note I have devices losing connectivity to in-home equipment, not just internet.
Am using managed network switches for wired devices. They show no issues, no dropped packets, etc.
Thanks for your suggestions!
John.