NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
thebishop
Feb 01, 2017Apprentice
Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
anschmid
Feb 17, 2017Apprentice
It's quiet interesting that some people have all this disconnect while for others it's working perfectly fine.
Could somebody who has the problems try to just disconnect and delete their Wifi settings and then reconnect to the Wifi new entering the password again?
I have seen issues on MacOS and iOS before where devices remeber certain parameters about the network. If you just put a new router there and use the same Wifi SSID the client connectiong might think it's still on the old network with some stored parameters. Hence I'd recommend to delete the exising Wifi entry ont he device and re-join the new Wifi network from scratch.
Hope this wil help!
thebishop
Feb 17, 2017Apprentice
Thanks, not sure what those wifi parameters would be that could cause this behavior, but easy enough to do, so I just did it, let's see if it can help...!