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Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I still have the "drop" issue. In another thread, NetGear support said they were aware of it and Eng is working on the issue.
However, can someone help me understand, if this is a firmware issue, why some don't experience the "drop" issue?
However, can someone help me understand, if this is a firmware issue, why some don't experience the "drop" issue?
It can be due to a number of different factors:
- Placement of main/sattelite devices and how they interact for roaming between the devices (the placement could possibly matter if this firmware logic is non-robust)
- Problems in handling specific clients (e.g. 2.4 vs 5GHz bands, whether using multiple streams etc)
- Any other differences in configuration and setup that would make the software to use a different logic path (software systems are complex, so it could be for a wide range of reasons)
- Actual differences in hardware
So those who are unaffected could have different placements, different clients, different configuration, ... The only way to know for sure is to reproduce and capture relevant logs and then have Engineering analyze it.
As noted by someone else, all my devices were rock solid with the old Apple Time Capsule wifi as well as with a Huawei B593 wifi previously, so obviously it is an issue with the Orbi system.
To thebishop, thanks a lot. It's very clear to me now.
I think this is a long shot, but maybe worth a try. The one thing I did early on (last year) that helped with a lot of disconnecting/reconnecting problems on an Ipad Air was turn the transmit power on 2.4 ghz down. I would start at 50 percent and test it out a bit, and then drop to 25 percent for another reference point.
I think the biggest differences most of us have are probably distances between router and satellite(s) and the building materials therein that signals are passing through. It is easy to get too much 2.4 ghz thrown around by both routers and satellites. I don't have very many devices that rely on 2.4 ghz only, so it wasn't much of a sacrifice to do this and it seemed to help, so I've never messed with it since.
This might be entirely unrelated to the big majority of all these problems and we might just have to wait for firmware updates to see if it gets better.
I have very limited knowledge about wifi. How to do this? I'd like to try. Thanks.
was turn the transmit power on 2.4 ghz down. I would start at 50 percent and test it out a bit, and then drop to 25 percent for another reference point.
The other difference between us will be region.
I am only guessing here - but could the region setting impact this at all?
I have the drop outs and I have region set to Europe. My settings are exactlh the same as the user who shared the screenshots and had not drop outs. Only difference is region - his / hers was Singapore.
Just guessing - and starting to get a little annoyed that Netgear is taking this long to fix the issue.
Perhaps worth a try, but as a workaround only, one of the reasons for moving to Orbi was to blanket the whole house with no-compromise rock-solid wifi regardless of client device, and decreasing transmit power albeit for older devices, would be contrarian with this goal ;-)
