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Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Well, the issue persists even after enabling Implicit Beamforming/MU-MIMO.
Netgear needs to change their poor writing there: it's confusing if an option that "increases speed, reliability, and range" is disabled by default, especially when that option purports to fix the very issue affecting hundreds (or ostensibly thousands) of your users.
If this next FW update doesn't fix all the disconnection issues, I'm returning this Orbi and making sure to alert various review sites of this prevalent problem. No point in giving something a glowing review and not mentioning that a large number of users are having difficulties.
No point in being held hostage by Netgear's firmware developers who, like almost all software developers have very little incentive to fix something in a consumer device, after the device had been sold. If initial reviews had mentioned this issue, I'm sure Netgear would've developed a fix faster.
ikjadoon,
Agreed. I for one bought Orbi after reading rave reviews from BestBuy and other sites, only to find out the system has problematic WiFi connection especially with many Apple devices. We can't blame Apple since other brand routers seem to work just fine. I didn't return my purchase right away because I did see the potential, e.g. devices connected to Orbi satellites do show more stable and faster internet than before, wireless coverage is good (for iDevices as well except intermittent access to internet). Netgear apparently knows the problem, but why it took so long to develop a fix? Following is the message I got this morning from their level 2 support.
"Please be informed that our engineers are still working on this case.
By the way, is it possible to update your computer to Sierra? Because we have similar cases wherein it worked after the upgrade.
Regards,
Expert ID: 8316
NETGEAR L2 Support Expert"
Clarification. By " devices connected to Orbi satellites do show more stable and faster internet than before..." I meant devices hard wired to Orbi satellites...