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Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
That comment was from 26 Apr
- at least it was a honest statement :smileyhappy:
I would request that you all take a look at the backhaul signal coming from your router. I certainly don't see how it would be possible to have a stable connection when this is going on. Please post your findings if you can, I'd really like Netgear to explain why this is happening or if is a hardware issue.
The Satellite went from spotty to essentially dead today. I checked out WiFi Analyzer and you were spot-on, mate; this MAC address lined up with the Orbi and it's a high-band 5GHz network. The backhaul is useless; it's barely holding a connection for 30 seconds. This product is essential DOA: had it for a week, the next 50% of the product has essentially died. Can others check WiFi Analyzer and their backhauls? If not, I'm chalking up this problem to hardware and that's a bit scary to know, looking at this thread's size. I tried the Satellite closer; I switched the Router / Satellite positions; I changed their orientation and connected devices, I reset the FW, I generated a new password, etc.
This was in the 45 minutes with Netgear's support trying to get the Satellite to sync; they gave up and it never synced. They said they'd only replace the Satellite (but why not the router?) I told him about the crazy drops every few seconds and he said there was no way to diagnosis any backhaul issues. He admitted they should have a way, but they don't. They gave a time estimate of one to two weeks to send/replace the Satellite (on my own dime), unless I wanted to pay extra. With Best Buy's short return period, I said that's not acceptable for a product that they can't even properly diagnose. Then they waived the advanced replacement fee, but still would only take back and send me a new Satellite. If they can't diagnose it...then how are they sure it's not the router, too? Why not take back both and test them? How many days will I be waiting if I have to return this thing piecemeal? The mate had no reply.
Returning this to Best Buy tomorrow; not waiting for Netgear to run out my return period when they can't diagnose the one unique feature this router actually has. If/when the new firmware lands and there's a legion of current owners who can say the Orbi's been fixed, I'll reconsider it. Until then, I'm not giving Netgear the benefit of the doubt. Thank you to everyone who confirmed this very widespread issue. Hopefully the new FW will fix Sonos, the Apple issues, the Nest camera issues, and this quite broken backhaul (and I'm praying it's not hardware):
