Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently

Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...

Troubleshooting

DarrenM
Jul 11, 2017
Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM

Retired_Member

Jun 13, 2017

Thanks again. I think it's pretty safe to assume this is probably affecting every single Orbi Router. The interesting part will be trying to figure out why it's happening and how some users/devices are affected by connection drops and others like you aren't.

Does anyone know of a way to track a device's Wi-Fi connection and see when it is either switching bands or switching to a different access point? Thankfully there are a bunch of brilliant people in these threads with a ton of networking experience. I think the more examples we can collect the better.

MachineLearner

Apprentice

Jun 13, 2017

BobertSaget,

For those of us who lack this background, how are you interpreting the backhaul graphs from Dr. Cal? What is that telling us?

Thanks,

John

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Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently