NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi drops wifi for iPad Pro, iPhone 7 and Macbook Pro intermittently
Running 1.4.0.34 on both main Orbi and sattelite (main and sattelite are on different floors with wall between, perhaps 20-25 feet distance straight line). I generally have "5 bars" of Wifi on al...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Sames issues as reported on this thread. Maximum time before failure, 12 hours: Minimum time before failure, less than 10 minutes. About an hour with TS. Sent replacement from NETGEAR. Firmware version: V1.10.1.2
Got a replacement from NETGEAR. Operating in the Access Point Mode behind a COMWORST router. My network schema is not the home standard of 192.168.1.x. During the advanced setup to change to AP mode, the default choice is automatic with a warning that static is not recommended. The first time around of setup on the replacement, I selected automatic. It failed within minutes, rather than hours. I reset the router to factory and started again. This time I chose static in the AP mode, setting it as a static node on the network, as I have done with other routers that I hacked into the AP mode. I have taken the satellite out of the equation. My theory is that the router in the auto AP mode loses its lease from the Master COMWORST router and kills the connection. If my theory is correct, I'll set up the satellites and see how long that lasts. Will report back.
So much for that theory. I changed my SSID back to Orbi10. Same result. Obviously, this product is not ready for prime time. It's outta here!
MAC,
Having two routers makes things more complicated, for no added value. If you are going to pay for the Comcast router (monthly), can't you just get simple wireless access points (like Ubiquiti WAPs) to extend it? Or, ditch the Comcast router and get a simple cable modem and the Orbi or other router/ mesh system.
ML
It's probably best to turn off DHCP and wifi on the comcast cable modem. Let the new router do DHCP.
Better yet, ruturn the comcast device and buy a cable modem like the Netgear CM300. I have no choice but to use Comcast for internet, but I have none of their equipment in my house.
It is simple to provision most modems on comcast without tech support. The only trick is to log into the new modem as admin before going to the comcast provisioning page.
So just bought the Orbi for work. Everyone uses macs. Same issues with dropouts. We've noticed that it's only on the 5ghz band. If you option click your wifi and click disconnect from your network then reconnect, it will do so usually in 2.4.
I ended upgrading my Macbook Pro to Sierra. The issue stopped. But that's ridiculous. We have different people coming in all the time with different operating systems, no one should have to upgrade their OS to use wifi ? Absolutely obsurd. They were not helpful in fact i am pretty sure the people on the phone were googling this very forum to give me advice. I have to make a quick choice in selecting another router before Monday so that we can resume business. Our Apple Airport Extreme bit the dust. I'd buy another but its range just isnt as good as we need it. Now I am scared to buy another router that is going to have these sorts of issues.
Netgear has really screwed up. I bought one of these for home as well before I knew the issues and my girlfriends laptop, kept dropping. She can't upgrade her OS because of the age of her mac. Therefore she can't use the wifi at their current firmware. This is outrageous ! I simply cannot believe they haven't offered back firmwares so that people can use these routers until something is fixed.