NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI dual band router and Simplisafe doorbell?
I have the ORBI RBR20 router and I am trying to connect a Simplisafe doorbell which requires 2.4 Ghtz but it can't connect. The setup never gives me the chance to choose which band to connect to. Any ideas?
6 Replies
At what point during the setup does it not connect? According the the Simplisafe Doorbell Setup Guide, after the doorbell is physically installed, Step 8 says to wait until the LED ring blinks white. Step 9 is to use the "app" to set up the doorbell WiFi connection, which produces a QR code that you hold in front of the camera.
There is not a step to specify 2.4G because the camera will automatically find it when shown the QR code containing the WiFi name and password.
I went through the steps on the app while I had Simplisafe customer service on the phone and when I got to the step with the QR code, the CS rep said it should ask me to sign in to the wifi and select the 2.4 Ghz but it doesn't do that, it just starts trying to connect to wifi and it can't so it times out.
She had me try to go into my phone settings and change the wifi to the 2.4 but it doesn't give me that option.
So the Simplisafe app created a QR code. Held the QR code in front of the camera. Then, the Simplisafe app did not recognize that the camera was there?
glojoe wrote:I have the ORBI RBR20 router and I am trying to connect a Simplisafe doorbell which requires 2.4 Ghtz but it can't connect. The setup never gives me the chance to choose which band to connect to. Any ideas?
Where is the setup being performed? On your phone? If so, check this out...
https://community.netgear.com/t5/Orbi/Configuring-IOT-devices/m-p/1805763#M71565
