NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Firmware 1.8.06 dropping WiFi Calling calls
I am having an issue with the latest firmware 1.8.06 dropping WiFi Calling calls made from my cell phone. Is anyone else experiencing this issue? This problem did not happen with the previous version...
Simply because you had that experience with Orbi , does not mean that we all have. This is the first issue that I have had, and as I said if you would read what I wrote closely you will see that I still have Internet connectivity even though the Wi-Fi calling is dropping. There can be other reasons for this happening, but you seem convinced that in every case of an issue with the Orbi – the result is from the unit dropping Wi-Fi connection. If a Wi-Fi connection is dropped, browsing cannot continue and where there is an interruption in streaming - however this is not the case.
If you have something constructive to offer, other than the unit is dropping the Wi-Fi connection or the Internet connection is disconnecting when it clearly is not, then I welcome your response.
PhoenixV, were your issues resolved? I installed an Orbi router 2 days ago and lost my wifi calling ability. When I try to turn it on my Galaxy S7 just comes back with a message that says REG99 - Unable to connect.
Otherwise, like you, wifi is working on the phone for internet browser connections. I spoke with Netgrear support and they blew me off, saying that if wifi worked for internet then it would work for wifi calling. I pointed out that wifi calling previously worked for me and that the only change in my system was that I had replaced my Nighthawk AC1900 modem/router with a Netgear DM 200 modem and an Orbi router but he denied that the router could be the issue.
I've also talked with Samsung and did some phone resets to try an address the proble, no luck; talked to my ISP CenturyLink, not their issue; and talked to T-Mobile who said it was the ISP (I assume they were thinking I was using a CenturyLink modem/router).
I'm not a tech guy so I'm not sure what my next option is; hoping you found a solution you can share.
Orbi model AC 2200 RBK 43
Netgear DM200 VDSL
Samsung Galaxy S7 android phone