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Forum Discussion
ReallyAnnoyedAF
May 02, 2019Star
Orbi Firmware 2.3.1.60
Welp, anyone have any notes on this thing? It's already downloaded to my router and satellite waiting for me to pull the pin.
- May 03, 2019
Hi,
Just for information, when you're in the Firmware Update page and it downloads new firmware to install, the version number next to both the router and the satellite is a clickable link.
If you click the link, it will show you the release notes of all changes between your currently installed firmware and the update.
Although, this "feature" is not hidden, it's not always obvious that it's there either.
FURRYe38
Jul 09, 2019Guru - Experienced User
Others have had no issues with 5Ghz. Possible configuration or placement issue that you may have.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I've need no issues with 5Ghz running the combined SSID. Mine services many streamers and a wireless bridge for streaming to DISH joey.
Was a factory reset performed after updating to v60? This needs to be performed as a last resort to see if this helps clear out any problems after a FW update. Use default settings and use the single SSID configuration, not separate. NG doesn't support separation of the SSID.
Gebla wrote:The only working solution for me was to split 2.4 and 5 GHZ SSID and then connect all devices to 2.4 GHZ. I did this by renaming the SSID of 5 GHZ to a different SSID and therefore all devices will only connect to 2.4. After this change internet is working again (and my family stopped complaining to me)
Devices with problems on5GHZ are:
Surface Pro 5, Surface Book 2
Samsung S9, Oneplus 3 and Samsung J9
5 GHZ does not work! You have intermittant internet connections or no connections at all. 2.4 is stable.
I hope Netgear will one day fix 5GHZ, but it seems Netgear priority is introducing fake security crap ware instead of creating a working product
Gebla
Jul 09, 2019Apprentice
All you mentioned is tried already, most satellites are wired connected to the router.
It would be good if i can get some log files analyzed to explain why i see 5 ghz errors instead off just trying to fix the issue by asking end users to experiment.
It would be good if i can get some log files analyzed to explain why i see 5 ghz errors instead off just trying to fix the issue by asking end users to experiment.
- FURRYe38Jul 09, 2019Guru - Experienced User
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)?How are the satellites connected to the RBR? Directly or thru a LAN swtich?
Daisy Chain needs to be disabled if ethernet connected.
You'd need to factory reset and setup from scratch and use default single SSID configuration to help determine if this is a configuration, FW or HW issue.
Gebla wrote:
All you mentioned is tried already, most satellites are wired connected to the router.
It would be good if i can get some log files analyzed to explain why i see 5 ghz errors instead off just trying to fix the issue by asking end users to experiment. - LsuwhodatJul 09, 2019AspirantFurry
Gr8sho
Thanks for this recommendations. All is well now. Last night I did have a hiccup on my laptop where it wouldn’t connect but every other device would. At that point I remembered the only thing I didn’t do was switch to AP mode. I did that and everything went down. Switched back to Router mode and all is well. - FURRYe38Jul 09, 2019Guru - Experienced User
Glad its working.
Enjoy. :smileywink:
Lsuwhodat wrote:
Furry
Gr8sho
Thanks for this recommendations. All is well now. Last night I did have a hiccup on my laptop where it wouldn’t connect but every other device would. At that point I remembered the only thing I didn’t do was switch to AP mode. I did that and everything went down. Switched back to Router mode and all is well. - LsuwhodatJul 09, 2019Aspirant....and like that back down. I rebooted to check and no dice. About 20 minutes later it popped on and then off. Hmmm....
- LsuwhodatJul 10, 2019AspirantI didn’t notice but my Apple TV is hardwired into the rbr and it was the same as my wireless devices. Switch is out of the picture. I also disconnected the Ethernet between the rbr and rbs.
- FURRYe38Jul 10, 2019Guru - Experienced User
So the RBR is ok however the RBS is having problems. Just to be sure here.
Lsuwhodat wrote:
I didn’t notice but my Apple TV is hardwired into the rbr and it was the same as my wireless devices. Switch is out of the picture. I also disconnected the Ethernet between the rbr and rbs. - LsuwhodatJul 10, 2019AspirantSorry.
The Apple TV is hardwired into the RBR and disconnected also. Should intake the rbs out of the equation all together? - FURRYe38Jul 10, 2019Guru - Experienced User
That would be a good troubleshooting step. Turn RBS off and test with everything conneted to the RBR. Let us know the results. Hoping you might not see any problems....
Lsuwhodat wrote:
Sorry.
The Apple TV is hardwired into the RBR and disconnected also. Should intake the rbs out of the equation all together? - LsuwhodatJul 10, 2019AspirantWill do. Just picked up a new one, but not going to open it until I have exhausted all other efforts.
There is a Hurricane bearing down on the gulf coast so not sure I would be able to leave the house to find one later. - FURRYe38Jul 10, 2019Guru - Experienced User
Ok, Hope things will be ok for you.
Keep safe. Good Luck.
Lsuwhodat wrote:
Will do. Just picked up a new one, but not going to open it until I have exhausted all other efforts.
There is a Hurricane bearing down on the gulf coast so not sure I would be able to leave the house to find one later. - MikeG63Jul 10, 2019Apprentice
At the risk of being that really annoying Brit, why is it that all the good folks posting on here with issues have eirther a really bizzare set-up / configuration or tinker under the covers.
My system has, on the whole, been rock solid and I have many other manufacturer's peripherals attached. Seems to me 'KISS' is the way to go here!
Out of all the Orbi systems Netgear sell I wouldn't mind betting that the vast majority work just fine.
- michaelkenwardJul 10, 2019Guru - Experienced User
MikeG63 wrote:
My system has, on the whole, been rock solid and I have many other manufacturer's peripherals attached. Seems to me 'KISS' is the way to go here!
I'm with you on that one, says another annoying Brit.
The only exception to this is when it is useful to have the Orbi router in AP mode because you have a better router. For example, one with USB ports that supports ReadyShare.
Other than that, leave well alone.
- gr8shoJul 11, 2019Virtuoso
Lsuwhodat wrote:
Will do. Just picked up a new one, but not going to open it until I have exhausted all other efforts.
There is a Hurricane bearing down on the gulf coast so not sure I would be able to leave the house to find one later.Can you say a little more about your ISP gigabit connection. Who is the supplier and what is the make and model of the modem/router/gateway?
Stay safe from Barry!
- LsuwhodatJul 11, 2019AspirantMy connection is fiber with the 75/25 package. It is supplied by a local company called Eatel. The Gateway is the last one on this page.https://www.calix.com/platforms/non-exos-premises-systems/p-series.html
Last night I hard wired into the router with the satellite unplugged and off. I reset several times and did the 30-30-30, and it would go through setup but not connect after setup was complete. I could plug the Ethernet from the wall directly into the laptop and it worked. I called my ISP and they reset the system and now it works. I had a few “lags” this morning but so far it has been good. Is there a software I can download that will perhaps help me pinpoint any problems by reviewing history? - FURRYe38Jul 11, 2019Guru - Experienced User
Do you know if this ISP gatway has a built in router there or is it just a pass thru?
IF the gateway has a router there, try the Orbi in AP mode at some point.
Sounds like you getting better results. Try pingplotter.com
Lsuwhodat wrote:
My connection is fiber with the 75/25 package. It is supplied by a local company called Eatel. The Gateway is the last one on this page.https://www.calix.com/platforms/non-exos-premises-systems/p-series.html
Last night I hard wired into the router with the satellite unplugged and off. I reset several times and did the 30-30-30, and it would go through setup but not connect after setup was complete. I could plug the Ethernet from the wall directly into the laptop and it worked. I called my ISP and they reset the system and now it works. I had a few “lags” this morning but so far it has been good. Is there a software I can download that will perhaps help me pinpoint any problems by reviewing history? - gr8shoJul 11, 2019Virtuoso
I can't tell which device the Orbi is connected to, so please be more specific. 75/20 sounds like you have 75 down and 20Mbps up, so fiber yes but not gigabit.
And yes indeed the question FURRYe38 asked is very important, to know and ensure the Orbi isn't fighting with a an upstream router. - petesaundersJul 12, 2019Star
2.3.5.30 is out.
Anyone on this already that had issues and is it more stable?
- FURRYe38Jul 12, 2019Guru - Experienced User
Loaded yesterday via auto update user selectable upgrade. When online today as main host router. RBS is wired backhaul. No issues seen so far. Internet speeds are to spec. Factory reset and setup from scratch was performed as other testing I did with the system required a reset.
petesaunders wrote:2.3.5.30 is out.
Anyone on this already that had issues and is it more stable?
- petesaundersJul 12, 2019Star
I'm went back to .44 with telnet firmware update lock and it's been up 100% since.
I'm not going to futz with anything for a long time I was just interested to see if this new revision magically fixed it for those experiancing these stupid problems.FURRYe38 wrote:
Loaded yesterday via auto update user selectable upgrade. When online today as main host router. RBS is wired backhaul. No issues seen so far. Internet speeds are to spec. Factory reset and setup from scratch was performed as other testing I did with the system required a reset.
petesaunders wrote:2.3.5.30 is out.
Anyone on this already that had issues and is it more stable?
- FURRYe38Jul 12, 2019Guru - Experienced User
Enjoy.
petesaunders wrote:I'm went back to .44 with telnet firmware update lock and it's been up 100% since.
I'm not going to futz with anything for a long time I was just interested to see if this new revision magically fixed it for those experiancing these stupid problems.FURRYe38 wrote:
Loaded yesterday via auto update user selectable upgrade. When online today as main host router. RBS is wired backhaul. No issues seen so far. Internet speeds are to spec. Factory reset and setup from scratch was performed as other testing I did with the system required a reset.
petesaunders wrote:2.3.5.30 is out.
Anyone on this already that had issues and is it more stable?
- LsuwhodatJul 19, 2019AspirantUpdate:
The hurricane did not blow me away.
So I unplugged the satellite and set the Orbi up with a fresh install. I even changed the cat going to the Orbi just in case. Went through setup and all went well for about 4 days. After the trial I went ahead and manually uploaded the firmware to the satellite and set it up with wireless backhaul. So far we are on day 4 or so and it’s working smooth. Thanks all! - FURRYe38Jul 21, 2019Guru - Experienced User
Glad your still around. It's hot were I'm from. Hehe.
Glad the system is working well now. Enjoy. :smileywink:
Lsuwhodat wrote:
Update:
The hurricane did not blow me away.
So I unplugged the satellite and set the Orbi up with a fresh install. I even changed the cat going to the Orbi just in case. Went through setup and all went well for about 4 days. After the trial I went ahead and manually uploaded the firmware to the satellite and set it up with wireless backhaul. So far we are on day 4 or so and it’s working smooth. Thanks all!