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Forum Discussion
Solved
Orbi Firmware Check Error
My parents have the RBK50 purchased from Costco. It hasn’t had any issues other than the initial firmware update issues. When I visited a few months ago I manually updated the firmware to 2.3.1.44 whi...
- [continued from my previous post]
I confirmed the RBR50 and RBS50 are on 2.3.1.60. Oddly enough, the web interface checks the firmware and reports that there is no newer firmware, yet the Orbi app still gives a firmware check error.
The firmware update was done through the web interface on an iPhone in Safari.
What is the Mfr and model# of the ISP modem the NG router is connected too?
You may need to manually update which is preferred. You could remote in to your dads wired connected PC and help him update the system if needed. You don't have to update the system either. Use Teamviewer for remote access between you can your dad.
Have you dad check the FW update from a wired PC and from the RBRs web page, not the mobile app.
- Thank you for your help. I had my father log into orbilogin.net, which gave him an alert saying a newer firmware is available, which downloaded and installed without issue.
- [continued from my previous post]
I confirmed the RBR50 and RBS50 are on 2.3.1.60. Oddly enough, the web interface checks the firmware and reports that there is no newer firmware, yet the Orbi app still gives a firmware check error.
The firmware update was done through the web interface on an iPhone in Safari.Sad, sad, sad. Technology is complicated enough without our tools being unreliable.
