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Forum Discussion
Aydo
Jun 15, 2019Tutor
Orbi Firmware Check Error
My parents have the RBK50 purchased from Costco. It hasn’t had any issues other than the initial firmware update issues. When I visited a few months ago I manually updated the firmware to 2.3.1.44 whi...
- Jun 17, 2019[continued from my previous post]
I confirmed the RBR50 and RBS50 are on 2.3.1.60. Oddly enough, the web interface checks the firmware and reports that there is no newer firmware, yet the Orbi app still gives a firmware check error.
The firmware update was done through the web interface on an iPhone in Safari.
FURRYe38
Jun 15, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
You may need to manually update which is preferred. You could remote in to your dads wired connected PC and help him update the system if needed. You don't have to update the system either. Use Teamviewer for remote access between you can your dad.
Have you dad check the FW update from a wired PC and from the RBRs web page, not the mobile app.
- AydoJun 17, 2019TutorThank you for your help. I had my father log into orbilogin.net, which gave him an alert saying a newer firmware is available, which downloaded and installed without issue.
- AydoJun 17, 2019Tutor[continued from my previous post]
I confirmed the RBR50 and RBS50 are on 2.3.1.60. Oddly enough, the web interface checks the firmware and reports that there is no newer firmware, yet the Orbi app still gives a firmware check error.
The firmware update was done through the web interface on an iPhone in Safari.- CrimpOnJun 17, 2019Guru - Experienced User
Sad, sad, sad. Technology is complicated enough without our tools being unreliable.