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Forum Discussion
Orbi firmware corrupted during update
Orbi app on iPhone showed a firmware update was available, so I initiated update from Orbi app. Router now appears bricked. After update attempt, the power light was flashing red (corrupted firmwar...
You can give this a try:
https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
Use the TFTP program thats built into windows, do NOT use the on stated in the link. It doesn't work. The one built in with windows does.
You'll need a LAN wired PC connected with the router.
IF this fails, you'll need to contact NG support and ask for an RMA.
I recommend doing any FW updates with a LAN wired PC connected to the router.
The same thing happened to me. Last Netgear device I ever buy. What do us lowly Mac users do?
Have you tried the recovery process to see if you can get the unit back in operation? Ask a neighbor, friend or family member with a Winodws PC to barrow or help you with. Mac has TFTP programs available too I believe. Myabe even built in to OSX. :smileysurprised:
If not, you should try it, or contact NG support and ask for an RMA...Nothing else we can do for you here in the forums.
bmelvin wrote:
The same thing happened to me. Last Netgear device I ever buy. What do us lowly Mac users do?
Thanks - This page has good instructions for Windows users: https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client - It is left as an exercise for MacOS users to translate the instructions to Mac. Eventually, I figured it out. Requires some Ethernet config work in the Network control panel, and then tftp in the Terminal to send the downloaded file.