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Forum Discussion
Kent-M
Jul 05, 2018Follower
Orbi firmware corrupted during update
Orbi app on iPhone showed a firmware update was available, so I initiated update from Orbi app. Router now appears bricked. After update attempt, the power light was flashing red (corrupted firmwar...
bmelvin
Aug 21, 2018Guide
The same thing happened to me. Last Netgear device I ever buy. What do us lowly Mac users do?
FURRYe38
Aug 22, 2018Guru - Experienced User
Have you tried the recovery process to see if you can get the unit back in operation? Ask a neighbor, friend or family member with a Winodws PC to barrow or help you with. Mac has TFTP programs available too I believe. Myabe even built in to OSX. :smileysurprised:
If not, you should try it, or contact NG support and ask for an RMA...Nothing else we can do for you here in the forums.
bmelvin wrote:
The same thing happened to me. Last Netgear device I ever buy. What do us lowly Mac users do?
- bmelvinAug 22, 2018Guide
Thanks - This page has good instructions for Windows users: https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client - It is left as an exercise for MacOS users to translate the instructions to Mac. Eventually, I figured it out. Requires some Ethernet config work in the Network control panel, and then tftp in the Terminal to send the downloaded file.
- FURRYe38Aug 22, 2018Guru - Experienced User
Glad you got it working.
Enjoy.
:smileywink: