Orbi Firmware issue

Thanks for letting us know that not using Armor helped your system. IT's not the FW issue persae, it's the Armor app support with in the FW that seems to be the problem. Once users factory reset the RBR and setup from scratch and don't enable Armor, users have reported that the Spectrum and Roku apps being to work correctly. 

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RBMahan wrote:

I have the Orbi Mini Router RBR40 (not in the list) and RBS40 with firmware version V2.3.5.34. I could not watch any channel on the Spectrum up. All other streaming services like NETFLIX and etc. worked okay. I called Spectrum and all three different help desk people I spoke to over the course of four days blamed the firmware version of the Orbi system. But they did not know what version was affected and they all told me to contact either NETGEAR or Roku for support. The last Spectrum help desk person said they have a meeting each morning to go over issues and he said they are putting out that Orbi firmware is the issue. 

 

After I reset my router and did not opt in for the NETGEAR Armor protection and I can now watch by streaming over the Spectrum App on Roku. (BTW, none of my 3 tvs would work which are all using Roku with the Spectrum App installed). I still see a freezing screen every now and then but it lasts for about 1-2 seconds. Before, it would freeze for long periods, then say "Buffering" for a few seconds and then would repeat over and over which means we could not watch any channel on the Spectrum App on any of the 3 TVs.  

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