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Forum Discussion

mojoprime's avatar
mojoprime
Aspirant
Dec 23, 2017

Orbi firmware update v2.1 fail

ok, i'm trying to manually update the firmware. so i got through the login page, get to the advance menu, click on manual, select my satellite and tap the update button. this is what i get -- on Safa...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Dec 27, 2017

Have you tried to power cycle the satellite before trying to do the update?

 

DarrenM

  • mojoprime's avatar
    mojoprime
    Aspirant
    Dec 28, 2017

    thanks for the reply. since the update was pulled, should i just wait?

  • mojoprime's avatar
    mojoprime
    Aspirant
    Jan 03, 2018

    Darren, should i wait until the firmware update is officially reposted?

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jan 03, 2018

      You can wait if you do not need the new features of circle parental controls and ethernet back haul but when trying to manually load the firmware did you unzip the file you downloaded before trying to load it onto the orbi unit?

      • mojoprime's avatar
        mojoprime
        Aspirant
        Jan 04, 2018

        yes, i tried to upload the unzipped file.