Orbi Firmware v2.5.0.38

I'm not sure why you quoted me when talking about modem router combos. The CM600 is a Netgear Cable Modem. It has zero router capability.

I'm still waiting to hear the solution. Under the old firmware, this was the best router I've had. Under the new firmware it didn't work. It didn't work 2 feet from the main unit. It didn't work 2 feet from the main unit with the satellite disconnected. It didn't work 2 feet from the main unit after a factory reset with just the basic settings. It didnt work after a factory reset with my old settings. It repeatedly disconnected my devices. I reset my modem. I reset my router. I cleared and reconfigured the internet settings on my devices. None of this worked. Again, this was from the main router. Distance to satellite, wall composition, nor anything else was in play. Heck, the orbi app couldn't find the router half the time which uses the internal network, not the internet. This bypasses the modem.

Magically everything was perfect again after a rollback to previous firmware. After the rollback I didnt need a factory reset. I didnt need to restart devices. Nothing. Its crystal clear what the problem is.

Maybe you should gather serial number data. Maybe it is a batch issue. Maybe a supplier change on a part caused a problem.

If Microsift released an update that forced users to wipe their computers, for even 1% of the people, how long would they leave that update floating around? They'd pull it and internally investigate. I've seen no indication that Netgear has even acknowledged this.

You have people here that have spent hours reconfiguring after resets. One went to the trouble to bypass a switch to humor you. After all that you have the gall to say "you can lead a horse to water...."?

I've dealt with some bad customer and community support, but this...

I opened my orbi App to look at a "newly connected device" that I later realized was an old tablet of mine, (internet was working fine) and I decided to look for an update since I was there. I hit the search for update function and it installed. I didn't have to seek this out and upload it manually. This is a wide release that will likely mean a lot of new Orbi users will be returning products.

I usually operate under the assumption that updates make fixes and improvements to security, stability, and features. Because of this, I tend to update when available for all my devices, TV, Roku, Ring, phone, computer, game consoles, etc... often these updates fix newly exposed exploits.

Now, I've learned my lesson and wont be doing that with Netgear products unless there is a security issue. This likely isnt what Netgear would suggest given the router searches for updates on initial setup. They recommend keeping the product up to date