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Mordeeb's avatar
Mordeeb
Tutor
Jan 12, 2018

Orbi genie app

I installed the netgear genie app with my first orbi router I had and I was able to remote manage that router now that I have two orbi routers I can only remote manage the first one the other doesn't show up anyone have this issue?

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Orbi app can only remote 1 Orbi router at a time. since there are already 2 routers i would assume that these routers have different IP ranges and S/N so Orbi app will not detect the 2nd router unless device with app is connected to the 2nd Orbi router's network. by doing this orbi app will lose connection to the 1st Orbi router.

     

    DarrenM

    • Mordeeb's avatar
      Mordeeb
      Tutor

      The app is connected to the new router and the old router is gone but I still don't see it...