Orbi goes out about once every other month

I'm very sorry you had such bad luck with the Netgear service. Personally, when I had an issue in the past, my experience was great. Having said that, I'm well aware of others having a bad time so am not trying to root for Netgear or someone else. Just don't think that the grass is much greener on the other side. Big companies often have very bad customer services, especially when it gets down to (very) technical issues. I've dealt with ASUS, TP-Link, Linksys, MSI, Samsung, etc and they are not any better or worse than Netgear. You'd be lucky to get a person who has more than two brain cells interacting and is doing his best to provide you a fix in a nice support way