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Forum Discussion
Orbi in AP Mode slow wifi
Installed the Orbi system on a new home. AP Mode connected to the provider router. (1GB connection) All connections to the Orbi Router seem to run at half the speed from provider 1GB. And...
It would help to know which model of Orbi system this is.
Who the Internet Service Provider (ISP) is and what equipment the ISP provided.
What download speed the ISP has guaranteed to deliver.
Has a computer been connected directly to the ISP equipment and what download speed was recorded?
The same computer has been connected to the Orbi router?
There should be no difference in performance between the Orbi being in router or access point (AP) mode.
(This may seem like nit-picking, but....) There is a difference between a "connection" being gigabit and the ISP delivering a gigabit internet speed. One is simply the speed that Ethernet adapters negotiate and the other relates to what the ISP is actually delivering. For example, my connection to a Spectrum modem is definitely gigabit, but Spectrum has promised to deliver 200mbps. (Spectrum exceeds their promise.)
There is also a difference between download speed realized by devices connected using Ethernet ('wired') and devices connected over WiFi.
Thus, without more information it is difficult to analyze this situation.
The problem is with her Orbi, not yours, correct?
A Factory Reset of your Orbi will not affect her situation.
A Factory Reset of her Orbi might.
Do you both now have the Orbi app, or only you do?
CrimpOn- Thanks for reading my questions.
Yes, the problem is with her Orbi, not mine.
I am asking about the factory reset of her Orbi, not mine.
We both have the Orbi app, and we both have our own login account for our own Orbi app and MyNetgear account.
Also, if I login to my netgear account on the web to view my products, it does not list her Orbi--it only lists mine. If she logs in to her netgear account on the web, it does list her Orbi. So on the netgear website, each of our Orbis show up correctly under our own respective netgear account. The problem is that when she uses her Orbi app, certain functions are not accessible to her and the app says "Orbi registered to *me*. If I use my Orbi app to connect to her Orbi, either locally or using anywhere access, I can access the functions she cannot--presumably because the Orbi app still thinks I am the registered owner. We have deleted the apps from our phone and reinstalled them, but that did not resolve the issue.
Sorry, I was misled by the description of how many devices are on your Orbi.
Yes, doing a Factory Reset and reconfiguration on her Orbi might solve the problem. (assuming she doesn't also have 50 devices to worry about.)
It seems to me that Netgear has not "finished the job" as far as transferring ownership.
padeadhead wrote:So my specific questions are:
1. Is the device's registered email address stored in the router?
My guess is "no". When I dump Orbi parameters, my Netgear logon email does not appear. The emails that do appear are part of the "email Orbi log" function. (sender, receiver)
2. Is the device's registered email address saved in the backup of the router config?
Again, I think not.
3. If I backup the router config, then perform a factory reset, and then restore the config backup I just exported, will it restore the previously incorrect registered email address along with all the other router config settings?
Again, I think not.
4. Why does the Orbi app show a different registered email address than the "My Product" page on the MyNetgear website?
I believe this is because the user does not have to use the Netgear account login to set up an Orbi the first time.
(Once an Orbi has been tied to the "app" with an email account, I believe the actual lookup in the app "Cloud" is by serial number. "oh, that Orbi is controlled by this email address.)I see the "app" as the root of the problem. For example, I have a spare Orbi router that I use for experiments. When I do a Factory Reset and configure it using the web interface, my email address is never a factor until the setup drops me out to the Netgear registration page. (Which is annoying because (1) I do not want to register it, and (2) I still have "things to configure") So, I close that window and sign back into the Orbi web interface to get back to what I was doing. And..... I am never asked to Register again!
It is wanting (or needing) to use the "app" that is the issue.
Netgear has moved some features to the app (which I think should not have been done), such as Orbi Voice Amazon account info. (cannot be done on the web interface, only with the "app") My primary Orbi web interface has no link to Parental Controls. Does not appear on any menu. Which makes sense because I have never (not ever) tried to activate Parental Controls. Not Disney Circle. Not the "New" Netgear controls. BUT... the brain-dead "app" says I am "part way done" configuring Parental Controls and wants me to finish. And, there is NO WAY to tell the "app", FORGET THE DAMN PARENTAL CONTROLS. LEAVE ME ALONE.
Sorry about the Rant. I think you are correct that there is an entry in the Netgear database linking her Orbi to your email in terms of the Orbi app and only Netgear can correct it.
CrimpOn: You are correct in that using the web interface and skipping the registration step instead of using the Orbi mobile app is the proper way to perform a new setup or a setup following a factory reset when doing so on a device you do not want to re-register to yourself. The Orbi mobile app is apparently too primitive, too restrictive, and too poorly designed to handle such a situation in that the app just ASSUMES the person performing the setup is the registered owner--and goes so far as to modify the Netgear systems to reflect a different registered owner. *Thank you so much for your assistance.*
Here are the specific answers to the questions I posed in my original post:
1. Is the device's registered email address stored in the router?
>> The device's registered email address is NOT stored in the router.
2. Is the device's registered email address saved in the backup of the router config?>> The device's registered email address is NOT saved in the backup of the router config.
3. If I backup the router config, then perform a factory reset, and then restore the config backup I just exported, will it restore the previously incorrect registered email address along with all the other router config settings?>> Restoring a router config backup does NOT affect the registered email address.
4. Why does the Orbi app show a different registered email address than the "My Product" page on the MyNetgear website?>> The answer to this is still unclear, however, if you use the mobile app to setup either a new device or a device that has been factory reset, it will register (or re-register) it to the person logged into the mobile app. This will also change the registered owner which is displayed on the Netgear website My Products pages. But for some odd, unknown reason, the Orbi app will always remember the registered owner as the person logged into the app when it was setup--regardless of who the Netgear systems say is the registered owner.
May be late but I had the same issue. The easiest thing is to contact bitdefender (https://www.bitdefender.com/consumer/support/), who runs the Armor protection, not Netgear. There are two places you need to check to confirm that everything is ok.
1. www.my.netgear.com - Make sure the Orbi system is under this account.
2. www.armor.netgear.com - This is where you confirm what account is under the correct email for the Armor protection.
If the orbi app -> Security shows the router is registered to the wrong email, contact bitdefender to have them change the email address.
If the Orbi system doesn't show in my.netgear.com, send Netgear proof of purchase and a photo of the serial number and they can switch it.