Orbi in Malaysia

Hi melvinchng,

I have been using my RBK40 for about 6 months now, got it from Harvey Norman. My Orbi works wonderfully when it works, but if there's a power outage or network maintenance being done, it's a nightmare for me.

My Orbi unit connects to Time Fiber, I set it up using the usual way, connecting it to the provided modem by Time. Entered the necessary login information for Time's PPPoE setup. The thing I really hate is that, should a disconnect happens, I always need to do a full power cycle, and redo the username and password login. Orbi would throw me a message saying the login details are wrong, but internet connection recovers. It would never auto-reconnect for some reason (this thing I despise the most about it).

And since today, because there was power outage in my apartment, it will not connect anymore. I tried the usual steps I take to re-establish internet connection (it always works, albeit throwing me error message saying wrong login details). This time, it simply wouldn't connect anymore. So I have no choice, but to use back the default router provided by Time, which works flawlessly. Only gripe was that its range was abysmal.

Any help you could offer to not make my Orbi an expensive paper weight?

Just saw your mention; Looks like there is a delay in sending out the email to notify me.

Let me ask you some questions to get my brain sorted out. It sounds like there is something wrong with your Orbi configuration at this point.

1. In the advanced tab > setup > internet setup: is your connection mode set to "Always On"

2. Can you test it out to check if power failure (turn any of them off) in your Time gateway and/or Orbi is/are the one that is causing the issue?

3. Is the issue happening since the day 1 you bought it? How long have you been having the issue for?

Hi melvinchng

Thank you so much for taking the time to reply. To provide you some better perspective of my situation:

What works all the time, even now

1. If I use the default D-LINK DIR-850L router provided, plug and play. No need to reset or configure anything.

2. I have to use the D-LINK router for now as the Orbi is throwing a fit and won't coorperate.

What's my situation with Orbi now
Answering your questions:

1. Yes it is, I set it up the way it should be, and the credentials usually work for me. Also, I am using latest firmware posted here. It was also working before this using the identical firmware.

2. I turned everything off to do a complete power cycle, unplugged them and waited for 1 minutes before plugging them back in. Restarted the modem first, then only restarted my Orbi. And usually, this power cycle fixes all these pesky "refuse to connect to internet" issues for me.

3. Technically speaking, yes. But like I mentioned, every time if (i) a power outage; or (ii) Time Fiber was doing network maintenance, hence network would be dropped; or (iii) Auto-firmware update, Orbi would not reconnect itself (every single freaking time) like the D-LINK does. I would have to:

• Do a complete power cycle first
• Then login to Orbilogin
• See the red color "Not connected message" on internet tab
• Click on it, wait for it to throw me the "Network Detected, and login inputs where I key in my PPPoE username and password"
• Wait for it to login
• It would then throw a message saying credentials are wrong, but internet connection recovers.

BUT, yesterday I had a power outage, and I thought the above steps would just be routine for me. I did the steps above 5 times, spent over 2 hours until I almost wanted to set Orbi on fire. It just wouldn't reconnect. Checked if it was the cables? Nope. Cuz using the identical cables to connect D-LINK router, BOOM, it works flawlessly. I hate seeing the magenta LED.

So now I have an expensive paperweight with me.

Sent you a PM to obtain more information offline. Check your inbox.