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Forum Discussion
Orbi in Malaysia
We've just swapped our crappy ISP provided router for an Orbi system, but cannot get it to broadcast internet. It runs and we can connect to its wifi, but I think the ISP's here use a particular conf...
Just saw your mention; Looks like there is a delay in sending out the email to notify me.
Let me ask you some questions to get my brain sorted out. It sounds like there is something wrong with your Orbi configuration at this point.
1. In the advanced tab > setup > internet setup: is your connection mode set to "Always On"
2. Can you test it out to check if power failure (turn any of them off) in your Time gateway and/or Orbi is/are the one that is causing the issue?
3. Is the issue happening since the day 1 you bought it? How long have you been having the issue for?
Hi melvinchng
Thank you so much for taking the time to reply. To provide you some better perspective of my situation:
What works all the time, even now
1. If I use the default D-LINK DIR-850L router provided, plug and play. No need to reset or configure anything.
2. I have to use the D-LINK router for now as the Orbi is throwing a fit and won't coorperate.
What's my situation with Orbi now
Answering your questions:
1. Yes it is, I set it up the way it should be, and the credentials usually work for me. Also, I am using latest firmware posted here. It was also working before this using the identical firmware.
2. I turned everything off to do a complete power cycle, unplugged them and waited for 1 minutes before plugging them back in. Restarted the modem first, then only restarted my Orbi. And usually, this power cycle fixes all these pesky "refuse to connect to internet" issues for me.
3. Technically speaking, yes. But like I mentioned, every time if (i) a power outage; or (ii) Time Fiber was doing network maintenance, hence network would be dropped; or (iii) Auto-firmware update, Orbi would not reconnect itself (every single freaking time) like the D-LINK does. I would have to:
- Do a complete power cycle first
- Then login to Orbilogin
- See the red color "Not connected message" on internet tab
- Click on it, wait for it to throw me the "Network Detected, and login inputs where I key in my PPPoE username and password"
- Wait for it to login
- It would then throw a message saying credentials are wrong, but internet connection recovers.
BUT, yesterday I had a power outage, and I thought the above steps would just be routine for me. I did the steps above 5 times, spent over 2 hours until I almost wanted to set Orbi on fire. It just wouldn't reconnect. Checked if it was the cables? Nope. Cuz using the identical cables to connect D-LINK router, BOOM, it works flawlessly. I hate seeing the magenta LED.
So now I have an expensive paperweight with me.
Sent you a PM to obtain more information offline. Check your inbox.