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Forum Discussion
Orbi in Malaysia
We've just swapped our crappy ISP provided router for an Orbi system, but cannot get it to broadcast internet. It runs and we can connect to its wifi, but I think the ISP's here use a particular conf...
This is something interesting that we can definitely start a discussion. Please check the following things:
1. Are you able to get 500Mbps via a wired connection while running a speed test?
2. Are you connected to 2.4Ghz or 5Ghz? You can check from the network status in your device
3. Are you conducting a speed test via mobile phone/laptop/desktop?
4. How old is your device?
Hi, Pls see my respond below. Hope to have more guidance from team to ratify the problem and learn together. Thanks!
1. Are you able to get 500Mbps via a wired connection while running a speed test?
- No, both Wifi & wired connection max speed cap at ~90Mbps
2. Are you connected to 2.4Ghz or 5Ghz? You can check from the network status in your device
- My configuration is Auto. i.e. both 2.4Ghz & 5Ghz enabled. I used my iphone which assiged to 5Ghz but result is the same.
3. Are you conducting a speed test via mobile phone/laptop/desktop?
- I tried iphone and desktop (with Gigabyte lan port and Cat6 network cable connection to my router)
4. How old is your device?
- I bought my set in June'18 running with latest firmware.
- Hello ,
Try changing your Ethernet cable , preferably a Cat6 . Thereafter , do a speedtest with your device directly connected to any of the router’s ports .
Somehow, speedtest done on QOS from within the router itself is not accurate.
Hope this helps. 1. Are you able to get 500Mbps via a wired connection while running a speed test?
- No, both Wifi & wired connection max speed cap at ~90Mbps; My experience tells me that there is a switch somewhere in between. Can you confirm if you have a networking switch?
3. Are you conducting a speed test via mobile phone/laptop/desktop?
- I tried iphone and desktop (with Gigabyte lan port and Cat6 network cable connection to my router); Does your desktop/laptop support Gigibit connections?
4. How old is your device?
- I bought my set in June'18 running with latest firmware; I meant to ask your laptop/desktop :D
Hi, does anyone have a problem connecting to Astro PVR? My internet works fine with the router but I can't seem to connect my Astro to the router. But I have no problem connecting to Astro using my old, TM-provided Dlink DIR-850L. Help?
Hi,
Just bought my AC3000 yesterday, followed Melvin's setup with latest firmware 2.2.1.210, all was good (i setup it with LAN cable)... until when i plug in the ethernet cable trying to connect to the internet, it gave me an error from the TM saying router setup has got problem. Initially i thought is my TM ID and pwd, but i verified with TM, it seems to be correct. Anybody has any clue? I visited twice on Melvin's instruction, and pretty much followed exactly what it was stated... (** Even on the Home Basic page, the "Internet" status is displayed as "GOOD"... yet, it cannot go thru TM.. :(
Any help would be appreciated... Thanks. !