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Forum Discussion

SDJ's avatar
SDJ
Tutor
Mar 03, 2017

Orbi in Malaysia

We've just swapped our crappy ISP provided router for an Orbi system, but cannot get it to broadcast internet. It runs and we can connect to its wifi, but I think the ISP's here use a particular conf...
Troubleshooting
motz's avatar
motz
Aspirant
Dec 30, 2018

Hi Melvin, It's a Dell Latitude 7480 notebook.

 

melvinchng's avatar
melvinchng
Apprentice
Dec 30, 2018

Does your Dell Latitude comes with Dell/Intel branded wireless card?

  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Yes, it does, stock standard built in Intel Dual Band Wireless - AC 8265. (Driver 19.50.1.6)

  • melvinchng's avatar
    melvinchng
    Apprentice
    Dec 30, 2018

    If it comes with Dell-branded card, I'd suggest you replace it with Intel's wireless card. Preferably 9260 or 9560.  And make sure you are plugged in and not running on battery to get maximum performance. 

     

    I own a Dell Precision. The dell-branded wireless card is very crappy, so I am not surprised that you are not getting the speed you should. 

  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Thanks, so the bottleneck is the wireless card?

    Currently it is the Intel dual band 8265.

  • melvinchng's avatar
    melvinchng
    Apprentice
    Dec 30, 2018

    Intel 8265 should not be an issue/bottleneck. Have you ran a speed test with power plugged in and power plan set to balanced?

     

     

  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Yes, always plugged onto power source and Performance power setting.

     

  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Time Fibre 1Gbps 

  • melvinchng's avatar
    melvinchng
    Apprentice
    Dec 30, 2018
    Is your Orbi configured to use MIMO and Beamforming?
  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Not entirely sure  about that - that's where I am hoping to get some help here. 

  • melvinchng's avatar
    melvinchng
    Apprentice
    Dec 30, 2018
    If you can go to advance wireless setting and look at the end of the page, you will see some additional configurations. I believed MIMO and Beamforming options are not checked by default.
  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Thanks, just ticked both, MIMO and Beamforming. 

    Kids jumped at me coz their game all halted! :) LoL!

     

    Ran speedtest, no noticeable improvement.

    Still around 50Mbps-60Mbps on wireless  on the Dell 7480.

    Note8 wirless : 399Mbps download,  47Mbps upload.  

     

  • motz's avatar
    motz
    Aspirant
    Dec 30, 2018

    Will leave it for now.

    Continue to trouble shoot next year :) 

    Thanks for your help, appreciate your time. Enjoy your NYE.

    Here's wishing everyone a Happy and Healthy 2019! 

  • motz's avatar
    motz
    Aspirant
    Jan 04, 2019

    My nightmare has not ended with Orbi yet. :(

    I need to connect 2,4Ghz wifi printer. Is there a way to set 2 visible wifi frequency on the Orbi. Right now I can see one SSID (Auto) only.

  • melvinchng's avatar
    melvinchng
    Apprentice
    Jan 04, 2019

    If I am not mistaken, I don't think you can have SSIDs with different frequencies.  I believed you can set the guest SSID to be set to 2.4Ghz/5Ghz only. 

  • motz's avatar
    motz
    Aspirant
    Jan 04, 2019

    Thanks. 

    Don't think we can change the Guest SSID frequency either. :(

    I have downgraded my Time Fibre plan from 1Gbps to 500Mbps. Save RM60 per month since I am nowhere near 500Mbps speed.

    I have also changed the original LAN cable that came with the Orbi to a Cat7 cable, connecting  between the Huawei "modem" and the Orbi router.  Can see some improvement but still not close to 500Mbps.  Will let it settle for a while, perhaps will explore TPLink Deco M9 Plus later.