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Forum Discussion
Orbi iOS app crashes on open
I was able to get the Orbi and satelitte configured with the iOS app, but it began crashing on startup a couple of hours later. I have tried opening on multiple devices and uninstall and reinstalling...
Just got it, set it up, but now crashes every time. Tried redoing the setup, deleted app, force close app. Still shuts down at either the detection screen or login
I’m having the same issue. Any help would be appreciated.
Perhaps this is a silly question but what happens if you are out of range of your Orbi (e.g. away from home) when you launch the app? I assume it will just report that it can't find an Orbi network but does it at least not crash? I know that's not very helpful but it's fairly simple to try and might help determine if the problem is related to your specific Orbi setup or with the app itself.
Other things to check with any misbehaving iOS app (many of which you've already mentioned):
- check that you have the latest version from the App Store
- force quit and restart the app
- reboot your device
- delete the app and reinstall
- check that your device is running the latest version of iOS
