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Forum Discussion
Orbi iOS app crashes on open
I was able to get the Orbi and satelitte configured with the iOS app, but it began crashing on startup a couple of hours later. I have tried opening on multiple devices and uninstall and reinstalling...
I had the same problem. I had the Orbi network up and running in less than 15 minutes (RBK50 and one RBS50) last night. Everything was working fine. Then I tried to look at the settings in the app today and as soon as it would get to the login page. BAM. gone. I deleted the app and reloaded. Same thing. I kept trying. Then after about three or four mor attempts, the app posted a splash screen that said IP address was changed to 10.10.0 to avoid conflict with Internet Service Provider (or something to that effect). Anyway the 10.10.1.x defalut address space that it used when I created the networ I think is the default for my FiOS router that the RBK50 Orbi router is plugged into. So it worked but I think it was conflicting with the FiOS router and that was causing the Orbi iOS ap to crash as soon as it tried to log into the Orbi router. Hope this helps.
Add me to the list. Over the last 4-5 days I make it to the main screen then in 1-2 seconds it bumps me out. On both my iPhone 7+ and iPad using the latest system and app software. Please fix this Netgear!
EVERYONE!
Check your IP address space to see if it conflicts with your internet router. Orbi defaults to 10.10.1.xxx
This is the same default address range the FiOS router is set to. Once I changed Orbi to 10.10.2.xxx and solved the conflict, the app stopped crashing.
OK - but why would this start happening just recently?
And since you have an Orbi - while I'm familiar with the settings, I'm not that familiar - how do I make this change? Can you point me exactly where to do this?
Thanks in advance.
Log into the router. Go to the Advanced tab. Expand the "Setup" menu on the left. Select "LAN Setup".
You should see IP Address set that as the address of your Orbi. Check the "Use Router as DHCP Server" in the box below. The Starting and Ending IP Adress should auto populate.
I mistakenly said it was my FioS router conflicting. It is actually my stupid DirecTV junk hardware in the 10.1.1.x space that was conflicting with the default Orbi addresses.
- Installed an Orbi Pro with 2 satellites several days ago and also installed the Orbi app on an iPhone X (iOS 11.2.6) with no issues.
Tried installing the app on an iPad Pro 9.7” this morning (latest iOS version) and the app crashes after login when it starts searching for the installed Orbi system. Also, tried deleting and reinstall, but still crashes.Whats the iOS version on the iPad?
Farscapewrote:
Installed an Orbi Pro with 2 satellites several days ago and also installed the Orbi app on an iPhone X (iOS 11.2.6) with no issues.
Tried installing the app on an iPad Pro 9.7” this morning (latest iOS version) and the app crashes after login when it starts searching for the installed Orbi system. Also, tried deleting and reinstall, but still crashes.
