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Forum Discussion
Orbi iOS App not working after router upgrade to 2.5.1.8
As stated in the title, after the router upgrade the iOS app no longer properly sees devices attached to the system. The web app works fine (but obviously isn’t very nice on a phone)
10 Replies
Just checking mine here. My RBK50 is in AP mode. iPhone 6sP with iOS 13.3 loaded. Apps says theres 6 devices connected. I manually updated mine however I haven't done a factory reset after the update.
I have the exact same problem. Unfortunately no solution found yet.Hi Dd852 and freakievinnie
May we please know the Orbi iOS app version? Have you tried uninstalling and reinstalling the app? Can you please post a sample screenshot?
Regards,
Blanca
Community Team
I'm using iOS 13.3 and most current version of Orbi app.
This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5)and the latest IOS version (13.3).
When I select 'Network Map' in the app, it shows the router and the satellite. When I select the router or the satelite, there are no (No Connected Device Found) devices.
When I select 'Device manager' in the app, it shows all my devices. But the 'type' of the devices are all 'Unknown', and not for example Smart Phone, Camera, Thermostat etc.
When I log in through a browser, everything is displayed properly.
What have I tried:- I uninstalled and reinstalled the Orbi app without any result.
- I did a factory reset on my router and satellite, and then it works well. The devices are correctly shown in the Network map and the types are correctly shown in the Divice Manager section. But after a reboot (manual or automatic) the problem is back.
Who has any idea what the cause might be? All help is welcome. Thanks!!
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
freakievinnie wrote:This problem is making me desperate...... I have a iPhone X, the latest IOS Orbi app (2.4.12.5)and the latest IOS version (13.3).
When I select 'Network Map' in the app, it shows the router and the satellite. When I select the router or the satelite, there are no (No Connected Device Found) devices.
When I select 'Device manager' in the app, it shows all my devices. But the 'type' of the devices are all 'Unknown', and not for example Smart Phone, Camera, Thermostat etc.
When I log in through a browser, everything is displayed properly.
What have I tried:- I uninstalled and reinstalled the Orbi app without any result.
- I did a factory reset on my router and satellite, and then it works well. The devices are correctly shown in the Network map and the types are correctly shown in the Divice Manager section. But after a reboot (manual or automatic) the problem is back.
Who has any idea what the cause might be? All help is welcome. Thanks!!
