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Forum Discussion
Orbi iOS app
I purchased and installed the Orbi RBR50 this week in the hope it would improve Wi-Fi coverage in my home. I believe it is doing that function, but intermittently. More of that later.
My initia...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
wairds wrote:
I purchased and installed the Orbi RBR50 this week in the hope it would improve Wi-Fi coverage in my home. I believe it is doing that function, but intermittently. More of that later.
My initial issue is with the iOS app. From the home screen the app states RBR50 with “Connected Locally” underneath and a green dot beside it. I tap on it and am taken to a second screen which states RBR50 with “Connect Locally” stated underneath. This is preceded by a dialogue stating “You are not connected to the internet. Check your internet connection and try again”. This is baffling as I am clearly connected to the internet.
Any advice greatly appreciated. By the way I am in no way an IT expert.
Many thanks for responding. To answer your questions:
The current firmware is 2.3.1.48
The router is a BT Home Hub 6
The Orbi system is operating in router mode. However from what I have read in the forum I believe I should switch it to AP mode.
Regards
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
wairds wrote:
Many thanks for responding. To answer your questions:
The current firmware is 2.3.1.48
The router is a BT Home Hub 6
The Orbi system is operating in router mode. However from what I have read in the forum I believe I should switch it to AP mode.
Regards