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Forum Discussion
Jmilla74
Mar 18, 2019Follower
Orbi is connected to internet but devices won’t
I bought an orbi In November 2018. It seems like every 3 weeks like my orbi doesn’t allow me to use certain apps on my phone or allow my PS4 to connect to the internet. These devices work when I conne...
FURRYe38
Mar 18, 2019Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Jmilla74 wrote:
I bought an orbi In November 2018. It seems like every 3 weeks like my orbi doesn’t allow me to use certain apps on my phone or allow my PS4 to connect to the internet. These devices work when I connect to my isp modem WiFi. Does anyone know a solution to this problem? I also tried a new setup. It used to work but now it doesn’t.
Any Wifi Neighbors near by? If so, how many?