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Forum Discussion
Orbi is connected to internet but devices won’t
I bought an orbi In November 2018. It seems like every 3 weeks like my orbi doesn’t allow me to use certain apps on my phone or allow my PS4 to connect to the internet. These devices work when I conne...
Jmilla74 wrote:
These devices work when I connect to my isp modem WiFi.
That the modem provides wifi suggests that it may also be a router. So the question about the modem from Chuck_M may be important. Also, is the Orbi in router mode or access point mode?
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
When replacing bits of a network, you also need to tell the existing bits to forget any bad habits they picked up from the old hardware. The way to do this is probably to factory reset your Orbi, and the start the network in the recommended order, and set up the Orbi from scratch.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
You may have done all of this already, I can't tell from your message.