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Forum Discussion
Albertb11
Oct 08, 2019Follower
Orbi isn't connecting to my iphone 11 pro
Hi everyone, recently purchased the orbi and I'm having issues connecting it to my iphone. In my network settings on the phone it checks off as if its connected, but the WiFi icon doesnt appear next...
CrimpOn
Oct 08, 2019Guru - Experienced User
In addition to the WiFi icon not appearing, is it correct to assume that when you open Safari on the iPhone, you get a message about "No internet"?
Does the new iPhone appear on the Orbi list of "Attached Devices"?
Do you use the Orbi "app"? If so, there is a chance that the Orbi has been set to Access Control "on" and "Block New Devices".
The test for this is to connect to the Orbi web interface using the administrative credentials ("admin" and the admin password) and navigate to the Advanced Tab, Security, Access Control.