NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi keeps disconnecting
My Orbi keeps disconnecting and purple light appears. I try to reconnect it but it takes at least 4 attemps before it connects again. Or it will sometimes connect back by itself. The issue happens ma...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
Which unit displays the purple LED on top? The RBR or RBS?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
dainamuc wrote:My Orbi keeps disconnecting and purple light appears. I try to reconnect it but it takes at least 4 attemps before it connects again. Or it will sometimes connect back by itself. The issue happens many times a day, internet is completely unreliable. Any ideas on what could be done to fix it?