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Forum Discussion
guilloryjc
Jun 03, 2020Aspirant
Orbi keeps rebooting several times a day even with new firmware V2.5.1.16
House: 3200 sq. Comcast: Internet Router and satellite are around 30ft., no walls blocking them Modem Arris SB8200 Firmware updated automatically through admin page (V2.5.1.16) I'm having t...
pshah
Jun 24, 2020Aspirant
I have been having the exact same issue with this firmware version. Orbi reboots 6-7 times a day. I have done factory reset and still nothing. Very frustrating.
- FURRYe38Jun 24, 2020Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-meanWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
pshah wrote:
I have been having the exact same issue with this firmware version. Orbi reboots 6-7 times a day. I have done factory reset and still nothing. Very frustrating. - fmalloyJun 24, 2020Luminary
If your unit is rebooting itself spontaneously, forget all the contortions and resetting and questioning your modem and house size. It's defective. It's what happened to me. There is a flaky component, one possibility is bad RAM, where memory data gets corrupted.
Once I got a replacement router, it's been solid...so far.
- FURRYe38Jun 24, 2020Guru - Experienced User
Lets see if this is a configuration or other wise first before claiming it's a HW issue. Trouble shooting needs to be done first. Not every unit is faulty.
- pshahJul 02, 2020AspirantI have had the router for 3 years so definitely not a faulty hardware. I try tweaking the settings one at a time and so far changing 2.4ghz channel to 1 after factory reset helped. Over 24 hours with no reboot. Channels 6 & 11 did not help.
Thanks for the suggestions.