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swanwila's avatar
swanwila
Aspirant
Aug 16, 2017

ORBI keeps reset itself to factory setting after reboot

I've been using my ORBI for about a year, lately I ran into an odd problem where my ORBI keeps reset itself to factory setting after I manaully reboot it (soft reboot via 192.168.1.1). Has anyone encountered this kind of problem? I tried re-configure the unit from scratch (without restore configuration from my backup) but the problem still there. BTW my ORBI is running on firmware version V1.12.0.18.

 

P.S. I live in Thailand where ORBI has not been officially launched here (I bought my little ORBI from ebay). So I prefer to fix it by myself as sending the unit back and forth may cost more than the unit itself!

 

Thanks!

Troubleshooting

4 Replies

  • Retired_Member's avatar
    Retired_Member
    Aug 16, 2017

    Yeah, they do that periodically.  Just cross your fingers it doesn't happen every time.

    • swanwila's avatar
      swanwila
      Aspirant
      Aug 16, 2017

      Hmm that's weird considering Netgear has been doing home/professional networking products for quite a long time. I also experienced WIFI dropping on iOS devices where I see some posts about this. :smileyfrustrated:

      • Retired_Member's avatar
        Retired_Member
        Aug 16, 2017

        Beginning with the 1.11.x branch of releases, Netgear has lost control of the Orbi's stability.  Satelite disconnects, iOS disconnects, Android disconnects, Microsoft Surface disconnects, WAN disconnects, etc.