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Doug-48051's avatar
Doug-48051
Luminary
Sep 05, 2021

ORBI KEEPS STOPPING - App Update caused my Orbi App to not open -V2.11.5.1716

Last week my Android Galaxy S7 updated my Orbi Wifi Application. The App launches and then crashes. It doesnt even get to past the Orbi splash screen on the phone.  I have uninstalled and re-install the Orbi Wifi App from the Google Play Store Version 2.11.5.1716  - Error Message - ORBI KEEPS STOPPING

 

Please advise on steps to correct this app error.

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    How strange. My Android phone app remains on version 2.11.0.1661

    There is a web site  called APK Mirror that archives past versions of almost every Android app.  Use of it is described in this article:

    (apologyve for the HUGE number of ads. Geez.)

    https://www.androidpolice.com/2021/07/01/go-back-older-version-app-android/ 

     

    When uninstalling and reinstalling apps, it is a good idea to erase their data and cache.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
    Good Luck.


    Doug-48051 wrote:

    Last week my Android Galaxy S7 updated my Orbi Wifi Application. The App launches and then crashes. It doesnt even get to past the Orbi splash screen on the phone.  I have uninstalled and re-install the Orbi Wifi App from the Google Play Store Version 2.11.5.1716  - Error Message - ORBI KEEPS STOPPING

     

    Please advise on steps to correct this app error.