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Forum Discussion
Bruce-H
Mar 22, 2021Aspirant
Orbi LBK1220 LED white red pulse before 100% data used
I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data ...
LBK1220
Apr 02, 2021Initiate
Same issue for me - just started happening about 2 weeks ago. Can't fix it. Did factory reset. Updated firmware. Nothing works. Had only used 30% of data when it started. Extremely annoying.
- Blanca_OApr 13, 2021NETGEAR Employee Retired
Hi Bruce-H and LBK1220,
- When the data usage is between 85%-99% of plan, LED will pulse AMBER/WHITE.
- When the data usage reaches 100%, LED will pulse RED/WHITE.In your case, data consumed is less than 50%. Does it make any difference if you powercycle the router?
Regards,
Blanca
Community Team- Bruce-HApr 13, 2021Aspirant
Powercycling makes no difference. Resetting the router makes no difference. Reinstalling the firmware makes no diference. I have tried it all numerous times, but the LED just keeps pulsing white red. I have also tried getting support from my internet service provider, which supplied the router. But they also don't know what's going on. Cheers, Bruce.
- LBK1220Apr 14, 2021Initiate
I have the same problem. My provider is Telstra. I got no traction trying to solve the problem with them. I then contacted Netgear. A Netgear Senior Systems Engineer in Australia told me the lights are based on information they receive from Telstra about our data usage. He contracted Telstra who said a server problem is causing the issue. However it has been a week since he contacted Telstra and the issue still hasn't been solved. It is ridiculous.