NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bruce-H's avatar
Bruce-H
Aspirant
Mar 22, 2021

Orbi LBK1220 LED white red pulse before 100% data used

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Apr 13, 2021

Hi Bruce-H and LBK1220, 

 

- When the data usage is between 85%-99% of plan, LED will pulse AMBER/WHITE.
- When the data usage reaches 100%, LED will pulse RED/WHITE.

 

In your case, data consumed is less than 50%. Does it make any difference if you powercycle the router? 

 

Regards,
Blanca
Community Team

Bruce-H's avatar
Bruce-H
Aspirant
Apr 13, 2021

Powercycling makes no difference. Resetting the router makes no difference. Reinstalling the firmware makes no diference. I have tried it all numerous times, but the LED just keeps pulsing white red. I have also tried getting support from my internet service provider, which supplied the router. But they also don't know what's going on. Cheers, Bruce.

  • LBK1220's avatar
    LBK1220
    Initiate
    Apr 14, 2021

    I have the same problem. My provider is Telstra. I got no traction trying to solve the problem with them. I then contacted Netgear. A Netgear Senior Systems Engineer in Australia told me the lights are based on information they receive from Telstra about our data usage. He contracted Telstra who said a server problem is causing the issue. However it has been a week since he contacted Telstra and the issue still hasn't been solved. It is ridiculous.

    • Bruce-H's avatar
      Bruce-H
      Aspirant
      Apr 14, 2021

      Thanks LBK1220. I'm also with Telstra. Have just spent two days trying to get some sense out of their support service, but also got no traction. They were completely in the dark about a server problem, or with anything else to do with the Orbi LBK1200. I had half suspected the issue was at the Telstra end. Good to get some confirmation. Cheers.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Apr 15, 2021

      Hi LBK1220 and Bruce-H

       

      We'll also check this with the product team. We will provide update once new information will be available. 

       

      Regards,
      Blanca
      Community Team

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Apr 18, 2021

        Hi, All, 

         

        Engineering was able to find the root cause. It was an issue with the response from Telstra’s servers. We are working with Telstra to address it. We will let you know for any updates.

         

        Regards,
        Blanca
        Community Team