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Forum Discussion

Bruce-H's avatar
Bruce-H
Aspirant
Mar 22, 2021

Orbi LBK1220 LED white red pulse before 100% data used

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data ...
LBK1220's avatar
LBK1220
Initiate
Apr 14, 2021

I have the same problem. My provider is Telstra. I got no traction trying to solve the problem with them. I then contacted Netgear. A Netgear Senior Systems Engineer in Australia told me the lights are based on information they receive from Telstra about our data usage. He contracted Telstra who said a server problem is causing the issue. However it has been a week since he contacted Telstra and the issue still hasn't been solved. It is ridiculous.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Apr 15, 2021

Hi LBK1220 and Bruce-H

 

We'll also check this with the product team. We will provide update once new information will be available. 

 

Regards,
Blanca
Community Team

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 18, 2021

    Hi, All, 

     

    Engineering was able to find the root cause. It was an issue with the response from Telstra’s servers. We are working with Telstra to address it. We will let you know for any updates.

     

    Regards,
    Blanca
    Community Team