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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
I am having exactly the same problem and can't get a SIM card to actually work. AT&T appears completely flummoxed by third-party hardware.
I have tried a few different SIMs from AT&T, the closest I have gotten to having it work was a pre-paid data plan (DataConnect).
The LBR20 recognizes the carrier as AT&T LTE, the signal is good, but its status is always "disconnected." AT&T support is non-existent - I tried!
Anyone who had had success: what AT&T plan did you get? Any special settings on the router you used? Thank you.
- You need to manually edit the APN on the Orbi app to Broadband
Thanks for the tip. I'll give this a try today. I'm still confused why I didn't need to do this on the t-mobile sim provided in the box. I'll check my APN settings.
Just a heads up for others who attempt to all Netgear. IMHO, it's probably not worth the investment. I spent almost 2 hours being passed from department to department.
If you still feel adventurous, here's some breadcrumbs:
- Go ahead & fill out a support case form - you'll need to ticket number.
- Have your Orbi serial number - 15 digits.
- Netgear folks overseas are also working from home - so voice connections suffer in most cases.
- Ask to be transferred to the Orbi Air department straight away. Avoid departments: Air Card, Orbi Mobile Router, and Orbi Router. Each department required ~15-20 minutes on hold - and then informed they did not have the training & transferred.
- Caveat - in all the above departments when I tried to esalate to management, I was told it was not possible. Additionally, when I informed each department how much time I'd spend on hold - I was ironically put on hold for "...just a minute or two.." to talk with their supervisor.
- Caveat - after 20+ minutes on hold by Orbit Air - I was disconnected. So bottom line, I never got an answer.