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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
I am having exactly the same problem and can't get a SIM card to actually work. AT&T appears completely flummoxed by third-party hardware.
I have tried a few different SIMs from AT&T, the closest I have gotten to having it work was a pre-paid data plan (DataConnect).
The LBR20 recognizes the carrier as AT&T LTE, the signal is good, but its status is always "disconnected." AT&T support is non-existent - I tried!
Anyone who had had success: what AT&T plan did you get? Any special settings on the router you used? Thank you.
You need to manually edit the APN on the Orbi app to Broadband
Thanks for the tip. I'll give this a try today. I'm still confused why I didn't need to do this on the t-mobile sim provided in the box. I'll check my APN settings.
Just a heads up for others who attempt to all Netgear. IMHO, it's probably not worth the investment. I spent almost 2 hours being passed from department to department.
If you still feel adventurous, here's some breadcrumbs:
- Go ahead & fill out a support case form - you'll need to ticket number.
- Have your Orbi serial number - 15 digits.
- Netgear folks overseas are also working from home - so voice connections suffer in most cases.
- Ask to be transferred to the Orbi Air department straight away. Avoid departments: Air Card, Orbi Mobile Router, and Orbi Router. Each department required ~15-20 minutes on hold - and then informed they did not have the training & transferred.
- Caveat - in all the above departments when I tried to esalate to management, I was told it was not possible. Additionally, when I informed each department how much time I'd spend on hold - I was ironically put on hold for "...just a minute or two.." to talk with their supervisor.
- Caveat - after 20+ minutes on hold by Orbit Air - I was disconnected. So bottom line, I never got an answer.